1. (Used Goods) Patrolapart offers a conditional warranty on Used Goods, for a period of one hundred and eighty (180) days from the invoice date subject to these Terms. All Used Goods are checked carefully for serviceability but will have general wear and tear, and Patrolapart accepts no responsibility for the same and such will not be covered by any warranty.
2. (Third Party Manufacturer’s Warranty) New parts may come with a manufacturer warranty, if so Patrolapart will provide details of the manufacturer’s warranty (where possible).
3. (New Parts Manufactured by Patrolapart) Patrolapart offers a conditional warranty on new parts manufactured by Patrolapart for a period of three hundred and sixty-five (365) days from the invoice date subject to these Terms.
4. Patrolapart will not recognise any warranty claim where any failure or defect is caused by:
   1. insufficient and/or incorrect oil and/or lubricants;
   2. overheating and/or heat tab missing;
   3. misuse, overloading, accidents or negligence;
   4. failure to carry out proper maintenance;
   5. third party repairs, alterations or dismantling;
   6. damage or abnormal use by the Customer or third party;
   7. improper application or installation;
   8. failure of the Customer or a third party to comply with clause b. of these Terms; or
   9. an event outside the control of Patrolapart.
5. Any warranty offered by Patrolapart is not transferrable.
6. In respect of engines sold by Patrolapart:
   1. engines are sold as long bare and any accessories/parts and manifolds attached/fitted to the engine do not form part of the warranty offered by Patrolapart (such parts are generally retained only to seal the engine during transit/before installation), such accessories/parts and manifolds are not tested by Patrolapart and using the same is likely to damage the engine. To the extent permitted by law, Patrolapart will not be liable to the Customer or any third party choosing to use such accessories/parts and manifolds;
   2. the Customer must ensure any accessories/parts and manifolds to be attached/fitted to the engine are tested and suitable before using the same with the engine (for example, testing to ensure the accessory or manifold is not faulty, is correct for the intended use and meets the manufacturers specifications for use with the engine), whether the accessories/parts and manifolds are already existing in the vehicle, owned by, or to be owned by, the Customer, or otherwise obtained. The Customer acknowledges, the failure to test accessories/parts and manifolds to be attached to an engine may damage the engine; and
   3. when making a warranty claim, the Customer must prove an accessory/part or manifold attached to the engine was tested in accordance with clause b.
7. No warranty, exchange or refund is offered for change of mind.
8. On any approved warranty claim, Patrolapart reserves the right to supply the Customer with replacement goods of the same nature; Used Goods will be replaced with similar used goods. Where replacement goods are not available, Patrolapart reserves the right to offer the Customer a partial or full refund instead.  To the extent permitted by law, Patrolapart is not liable for any Loss relating to expenses incurred by the Customer except as set out in these Terms.
9. To the extent permitted by law, Patrolapart will not accept liability for any Loss, including repair, replacement, refund or other expenses incurred by the Customer, for any incorrect orders based on incorrect, improper or incomplete instructions given by the Customer.
10. Unless agreed otherwise in writing between Patrolapart and the Customer, Patrolapart must be given the opportunity to rectify goods requiring repair under these warranties before the goods are provided to a third party.
11. If the goods malfunction and/or the Customer believes they have a warranty claim, the Customer must contact Patrolapart using the contact information provided at the foot of these Terms and provide Patrolapart with a copy of the invoice of purchase and an outline of the issue. If contacting Patrolapart outside the warranty period, the Customer must prove that the issue arose during the warranty period. After contacting Patrolapart, the Customer will be advised of the next step.  Patrolapart reserves the right to assess the goods or have the goods inspected by a third party of Patrolapart’s choice.  The Customer is responsible for the cost of making a warranty claim, including postage and inspection costs, however, with the exception of engines, if the warranty is approved, Patrolapart will reimburse the Customer for the reasonable cost of standard postage within Australia of the goods sent to Patrolapart. 
12. A Patrolapart warranty is in addition to other rights and remedies that may be available under the law.
13. Patrolapart goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, the Customer may be entitled:
    1. to cancel the Customer’s service contract with Patrolapart; and
    2. to a refund for the unused portion, or to compensation for its reduced value.

The Customer may be entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or service does not amount to a major failure, the Customer may be entitled to have the failure rectified in a reasonable time. If this is not done, the Customer may be entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. The Customer may be also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

34. To the extent permitted by law, except as provided in these Terms, all express and implied warranties, guarantees and conditions under statute or general law as to merchantable quality, description, suitability, or fitness of the goods and/or services for any purpose or as to design, assembly, installation, materials or workmanship or otherwise is expressly excluded.

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