Frequently Asked Questions

Every endeavour will be made by Patrolapart Pty Ltd to despatch goods purchased prior to Christmas; however pre-Christmas delivery cannot be guaranteed for orders placed from mid-December on, due to courier & Australia Post excessive workload.

Patrolapart will

• Close Saturday 23 December 2017 at 1:00pm
• Finish processing internet sales from midnight Thursday 21st of December 2017;
• be open Saturday 23rd December 2017 from 8.30am-1.00pm for instore collections;
• reopen Monday 8th of January 2018 from 8:30am.

If you make an eCommerce purchase between 22nd of December 2017 and 7th of January 2017, there will be a delay in processing your order. Items paid for in full (including calculated freight) will be despatched during the week beginning 8th January 2017. Please allow a little extra time for deliveries.

The team at Patrolapart wish our valued customers a safe festive season.

- Paul, Robyn
- Aaron, Dayel, Guy, Janet, Nikk, Rowan, Shorty, Snap, Lucas, Peter, Mac & Mon

If you are having trouble searching for products, please try using keyword(s) that are in a non plural form.

For example:

If you search for "weatherstrips", no results will be displayed.

If you search for "weatherstrip", this will bring back every item with weatherstrip in the description.

Another example:

If you search for "wheel bearings", no results will be displayed.

If you search for "wheel bearing", this will bring back search results.

If searching by Nissan part number, don't use the hyphen.

For example:

Instead of typing in 55045-06J00, type it in the format 5504506J00 without the -

Because Patrolapart specialises in the Nissan Patrol, the knowledge of our staff is comprehensive.  Our three full-time trade qualified mechanics live and breathe Patrols.  You can benefit from their specialist knowledge base by allowing us to help maintain your vehicle.

Having said that, we also supply & fit many 4x4 accessories to other models of four wheel drives.

Patrolapart offers a full range of workshop facilities, including:

• Log book scheduled servicing
• All major & minor mechanical repairs
• Pre-purchase inspections & report
• Trip preparation inspections & report
• Supply & fitment of 4x4 accessories
• Engine & transmission conversions
• Road worthy inspections

Patrolapart is a licenced motor car trader (LMCT 10647), specialising in Nissan Patrols.

Patrolapart can therefore buy and sell vehicles direct to the public.

Paul is the primary contact for purchasing vehicles; contact Paul on 03 9735 9099 regarding vehicle sales and purchases.

Patrolapart Pty Ltd attends large exhibitions & shows.

• Victorian 4WD Show, Wandin

Payment methods accepted by Patrolapart Pty Ltd:

• Australia Post money order
• Cash on collection
• Credit Card or EFTPOS on collection
• Credit Card (max $500.00) over telephone
• Credit Card using ANZ eGate (website purchases)
• Direct bank deposit
• PayPal

A tax invoice is issued for every item sold.
Goods despatched once full payment has cleared.
Cheques are not accepted.

Yes, we can supply & fit a wide range of accessories and vehicle protection for all makes and models of four wheel drives.

Patrolapart dismantles Nissan Patrol models:
 

• 1987-1997 GQ (Y60) &
• 1997-current GU (Y61)

Vehicles are dismantled with parts, panels & mechanicals shelved ready for sale.

Yes all items can be viewed at our premises at 39 Industrial Park Drive, Lilydale, Victoria 3140.

Unlike other online retailers who take your order and despatch direct from their suppliers' warehouse (effectively brokering and never physically seeing/handling the product), we hold stock on hand.

All goods can be viewed at and/or collected from Patrolapart, Lilydale, Victoria.

Our business hours are AEST:

• Monday-Friday 8.30am-5.30pm
• Saturday 8.30am-1.00pm

Yes all items can be collected from our premises at 424 Maroondah Highway, Lilydale, Victoria 3140.

Unlike other online retailers who take your order and despatch direct from their suppliers' warehouse (effectively brokering and never physically seeing/handling the product), we hold stock on hand.

All goods can be collected from and/or viewed at Patrolapart, Lilydale, Victoria.

Our business hours are AEST:

• Monday-Friday 8.30am-5.30pm
• Saturday 8.30am-1.00pm

Patrolapart offers free advice and a cost effective delivery service (within the Melbourne metropolitan area).  We have a delivery driver who departs our premises at approximately 11.00am each day.

Country and Interstate customers form a large part of our client base.  Therefore, all goods are shipped to your door using Australia Post or freight company; freight company used will depend on destination and the goods involved.

We despatch Australia-wide daily, Monday-Friday.

Please allow 3-10 business days for receipt within Australia.

The following is our shipping policy, as stated in our eBay store:

It is the buyer's responsibility to ensure the buyer's delivery address is correctly stated at the time of purchase; Patrolapart will not be held liable for incorrect information supplied by buyer.
All goods are securely packaged and despatched within three (3) days of cleared payment (unless otherwise stated or notified by Patrolapart).

Australian Buyers:

• We despatch Australia-wide daily, Monday-Friday.
• All goods are shipped to your door using Australia Post or freight company; freight company used will depend on destination and the goods involved.
• Re-delivery costs to be borne by buyer.
• Please allow 3-10 business days for receipt within Australia.

International Buyers:

• International freight charges are not included in the purchase price. Please email for freight quote.
• Import duties, taxes and charges are not included in the purchase price. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to completing purchase.

If you are unsure of these terms, please contact us before purchasing, as all sales are final.

It is well documented that this issue presented on new vehicles under warranty.
Therefore it is reasonable  to assume that the below issues contribute to wheel wobbles and are not the underlying cause.
Usually a combination of the below faults being rectified fixes the issues.

• Wheel balance
• Out of round tyres (as opposed to out of balance)
• Loose wheel bearings
• Insufficient castor
• Worn or urethane panhard bushes
• Worn drag link
• Adjustment of steering box
• Worn tie rod ends
• Cracked panhard mount at chassis
• Steering damper unserviceable

If you buy from any of our listings, you are agreeing to our Warranty & Returns Policy.

• Patrolapart will not accept returns or provide refunds where the buyer has decided they no longer “want” the supplied parts.
• Warranty is void if parts are used, dismantled or tampered with. Parts returned under warranty must be complete and as sold in clean, original packaging.
• Patrolapart will not recognise any warranty claim where any failure or defect is caused by:

• All claims made to Patrolapart must be accompanied with the original tax invoice.
• Warranty is non transferable. 
• All risk for the goods passes to the buyer on delivery.
• Onus is on the buyer to check the part supplied by Patrolapart is correct at the time of delivery. If this is not possible, the buyer must check the part is correct prior to any installation, preparation and/or painting. Buyers, who fail to check each part for correctness, can claim no compensation.
• Warranty on product is replacement of part only for defects in materials and workmanship. 
• No cash or compensation for labour will be given for defects in material and workmanship. 
• New components will be covered by the warranty provided by our suppliers and will be covered by their individual terms and conditions.
• Patrolapart will represent the buyer on behalf of their claim to the relevant manufacturer. 
• Returns will be passed onto the manufacturer for their determination if a warranty or refund claim will be accepted.
• Defective part must be returned in order for new part to be distributed.
• Patrolapart is not responsible for costs of return shipping or delivery on part returns. Shipping charges will not be refunded. 
• A 20% restocking fee will apply to all returns. Exchanges of equal or greater value may not be subject to a restocking fee.

Terms & Conditions of Trade – see the applicable FAQ.

The Terms & Conditions of Trade and Warranty & Returns Policy are given in addition to and notwithstanding any rights the buyer may have under
 The Commonwealth Trade Practices Act 1974, Fair Trading Acts, State or Commonwealth Law.

If you buy from any of our listings, you are agreeing to our Terms & Conditions of Trade.

• The buyer or successful high bidder must complete the sale transaction within five (5) working days from purchase date.
• All pictures displayed in our listings are for illustration purposes only.
• While all care is taken and we endeavour to give the most accurate description of our products, shipping, payment and warranty terms, any errors or omissions in the item details are unintentional.
• We reserve the right to cancel/end any listing, auction or transaction.
• If you order the incorrect part or don't read the description properly, Patrolapart is not obliged to accept a return, or liable for return freight costs.
• In the event of any dispute, a mutually acceptable third party opinion is to be obtained to adjudicate on claims.
• Patrolapart cannot be held responsible for any implied or verbal representations.
• If you are unsure of these terms, please contact us before purchasing, as all sales are final.
• Any components supplied for competition use have limited or no warranty.
• Goods designed for competition use are not endorsed by Patrolapart for use on the road. Please check with your local road authority as to legality of use, as it is the sole responsibility of the buyer to ascertain whether products comply with local laws.

Warranty & Returns Policy - see the applicable FAQ.

Australian owned Patrolapart Pty Ltd is a family business, run by Paul & Robyn who have been involved in the four wheel drive industry/movement since 1985. As passionate tourers and competitors, they understand how to customise your vehicle according to your needs.
Ethics form the cornerstone of our business.
Patrolapart:

• specialises in Nissan Patrol and therefore the knowledge of our team members is extensive
• has a workshop team of trade qualified mechanics who live & breath Patrols; you can benefit from their specialist knowledge base
• has a sales team with detailed knowledge of the product and with a combined experience of over 25 years in auto parts interpreting
• draws on a network of Nissan Dealership Spare Parts Interpreters to make sure we can quickly and accurately fulfil YOUR needs
• dismantles Nissan Patrols, models 1988 to current
• offers genuine Nissan parts, aftermarket components, 4x4 accessories, drawer units, suspension enhancements, mobile fridge solutions, UHF, camping equipment and more.
• offers fitment of parts
• offers a cost effective delivery service (within the Melbourne metropolitan area) and use external freight companies throughout Australia
• is a licenced motor car trader LMCT 10647

Every endeavour will be made by Patrolapart Pty Ltd to despatch goods purchased prior to Christmas; however pre-Christmas delivery cannot be guaranteed for orders placed from mid-December on, due to courier & Australia Post excessive workload.

Patrolapart will

• finish processing internet sales from midday Wednesday 23 December 2015;
• be open Saturday 19 December 2015 from 8:30am-1.00pm for instore collections;
• be open Monday 21, Tuesday 22 & Wednesday 23 December 2015 from 8.30am-5.30pm for instore collections; and
• reopen Monday 11 January 2016 from 9:00am.

If you make an eCommerce purchase between 23 December 2015 and 11 January 2016, there will be a delay in processing your order. Items paid for in full (including calculated freight) will be despatched during the week beginning 11 January 2016.

The team at Patrolapart wish our valued customers a safe festive season.

- Paul, Robyn
- Aaron, Darren, Dayel, Guy, Janet, Nikk, Rowan, Shorty, Snap, Lucas, Peter, & Mon

Every endeavour will be made by Patrolapart Pty Ltd to despatch goods purchased prior to Christmas; however pre-Christmas delivery cannot be guaranteed for orders placed from mid-December on, due to courier & Australia Post excessive workload.

Patrolapart will

• Close Friday 23 December 2016 at 5:00pm
• Finish processing internet sales from midnight Thursday 22nd of December 2016;
• NOT be open Saturday 24th December 2016
• be open Saturday 17th December 2016 from 8.30am-5.30pm for instore collections;
• reopen Tuesday 3rd of January 2017 from 9:00am.

If you make an eCommerce purchase between 23rd of December 2016 and 2nd of January 2017, there will be a delay in processing your order. Items paid for in full (including calculated freight) will be despatched during the week beginning 2 January 2017.

The team at Patrolapart wish our valued customers a safe festive season.

- Paul, Robyn
- Aaron, Darren, Dayel, Guy, Janet, Nikk, Rowan, Shorty, Snap, Lucas, Peter, Ian & Mon

1. Free freight only includes standard postage options
2. Coupon will expire at Midnight on the 28^th of February 2017
3. Some exclusions apply,
   1. Fuel tanks
   2. Roof racks
   3. Bull bars
   4. Fridges
   5. Rear Bars
4. No international orders
5. New items only, second-hand items will be charged freight.
6. Free Freight is excluded to remote / rural areas in Western Australia & Northern Territory.
7. For phone orders, you must mention the CORRECT code to get the free freight. It will not be given automatically.